Customer Service assistant

The major responsibility of a supermarket customer service assistant is addressing customer complaints. When there is a problem at the register or on the floor, customers will find the customer service counter for help. A customer service assistant must understand how to help a customer's needs in the most efficient way possible. This person must be able to contact other departments for help or think past the obvious solutions. Most importantly the customer must leave pleased with the outcome.

A customer service assistant must understand all store policies. Cashiers and utility clerks will come to this person for help, so it is important the assistant knows how to deal with any problem. This may vary from how to reset a register scale or manually enter a coupon to return a bag of molding grapes. The customer service assistant should know where items are throughout the store and whom to contact for different problems. For example, what department should one call if a new jar of pickles is needed?